Return and Refund Policy

At JS Super Shop, we strive to ensure your complete satisfaction with every purchase made on our online store. However, we understand that there may be occasions when you may need to return a product. Please read our return and refund policy carefully to ensure a smooth experience.

Returns

We accept returns within 30 days from the date of purchase under the following conditions:

  1. Unused and Unopened Products: The item must be unused, undamaged, and in its original packaging.
  2. Defective or Damaged Products: If you receive a defective or damaged product, please contact us immediately for assistance.

Refunds

Upon receiving and inspecting your return, we will process your refund within 7-10 business days. The refund will be issued to the original payment method used during the purchase.

Non-Returnable Items

Certain items are not eligible for return, including:

  1. Consumable Products: Items that are consumed or used.
  2. Personalized or Customized Products: Products that have been personalized or customized specifically for you.
  3. Clearance or Sale Items: Items purchased during clearance or sale events are not eligible for return.

How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact Us: Reach out to our customer service team via email or phone, providing your order details and reason for return.
  2. Packaging: Repackage the item securely in its original packaging, ensuring it is protected during transit.
  3. Return Shipping: You will be responsible for the shipping costs associated with returning the item unless the return is due to our error or a defective product.

Contact Information

If you have any questions or concerns regarding our return and refund policy, please contact us:

Our customer service representatives are available to assist you during our business hours, Monday through Friday, 9:00 AM to 6:00 PM (EST).